Returns & exchanges
Almost everything we sell is printed for your specific order, which shapes what we can and cannot take back. Here is exactly where we stand.
Damaged or faulty
If your piece arrives broken or has a fault, send us a photo on WhatsApp within 48 hours of receiving it, along with your order number. We will reprint it or refund you — your choice.
You do not pay delivery on a replacement.
Wrong item
If we send the wrong piece, that is on us. Message us and we will collect it and deliver the right one at no cost to you.
Changing your mind
Tell us before we start printing and we will cancel the order, no charge, no questions.
Once a piece has been printed for you we cannot take it back, because it was made for your order and cannot be resold. This is why we confirm every order on WhatsApp before starting.
Custom and personalised pieces
Anything made to your own design, name or wording cannot be returned or exchanged unless it arrives damaged or does not match what we agreed.
How to start
Message us on WhatsApp with your order number and, if something is wrong with the piece, a photo. We reply the same day in most cases.